Here at eir evo, we have been upgrading our billing systems and improving our services, all to make sure you continue to get the best possible service from us. Our recent system upgrades have been designed with both the present and the future in mind.  

The changes to the billing system include: 

• A simplified bill layout, making it easier to read, and supporting our journey to becoming more sustainable 
• Streamlining of billing cycles for fixed line, broadband and voice customers. Customers will get advice of their new billing date with their first bill from the new system.  
• Bimonthly billed customer (i.e. billed every two months) will be moved to a one-month billing cycle. Again, customers will get advice of their new billing date with their first bill from the new system.  
• Streamlining of the number of bills that are issued. If an account is linked to another account e.g. where charges from multiple accounts are consolidated on one bill, those linked accounts will no longer receive a zero-balance invoice on the new eir evo billing system.  All charges and details from any linked accounts will be included on one master bill going forward.  
• We are renaming our broadband services to make them easier to understand. This is a name change only and there are no other changes to this service.   

These changes are part of the upgrades to our billing systems make sure you continue to get the best possible service from us. Our recent system upgrades have been designed with both the present and the future in mind.  

Your billing cycle is likely to have been changed. The dates of the new billing cycle are 1^st, 9^th 15^th and 24^th of the month. You will get advice of your new billing date with your first bill from the new system

Bimonthly billed customer (i.e. billed every two months) will be moved to a one-month billing cycle. Again, customers will get advice of their new billing date with their first bill from the new system.

Remember that your first bill on our new system will be higher because this bill period will be longer i.e. including additional days. For subsequent bills, your billing cycle will return to a one-month period.

Remember that your first bill on our new system will be higher because this bill period will be longer i.e. including additional days. For subsequent bills, your billing cycle will return to a one-month period.

For example, if you were previously billed on the 5th of the month and you be billed on the 9th on the new system, then your first new bill will be for the normal month plus 4 days.

Additionally, the price for certain services is changing as part of the billing migration. Price increases were communicated by letter in May 2024.

Fixed line services i.e. voice, access, freefone and broadband services will be on the new billing system. 

Your new bill will be on a different bill cycle to your current bill. Please see the leaflet that accompanied your latest bill for this date.  

Yes, we have streamlined the bill format so that it is easier to read and provides a high-level view of your spend. 

The layout and size of your bill will be different. We have simplified the bill format so that it is easier to read and provides a high-level view of your spend.

If you have a broadband service, the name will be changed on your new bill.

If you are currently billed bi-monthly (every 2 months) you will now be billed monthly. 

No. If your eir evo account is linked to and paid for by a ‘master’ or main account (sometimes referred to as a Major account) and this will not change.

However, if you currently receive a zero-balance bill (because it is paid for by a Major account),  you will no longer receive a zero-balance invoice; instead, all charges and details associated with your account will be included on the Major (or main) account's invoice. 

As part of previous communications, the price for certain services were changing as part of the billing migration. Price increases were communicated by letter in May 2024. 

No, your payment terms are unaffected by this change. If you currently pay by direct debit, this will not change. 

Unfortunately billing dates cannot be altered.

To access or view the charges for your bill, please contact your account holder.

We have streamlined the bill format so that it is easier to read and provides a high-level view of your spend.

If you require additional details, please contact 1800 374 374 or email billqueries@eirevo.ie

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Your new bill is likely to be on a different bill cycle to your current bill. Please see the leaflet that accompanied your latest bill for this date.

The new names of the Broadband services are as below.

We renamed our broadband services to make them easier to understand. This is a name change only and there are no other changes to this service.

• Business Broadband 100 MB
• Business Broadband 150 MB
• Business Broadband 300 MB
• Business Broadband 500 MB
• Business Broadband 1G 
• Business Broadband Classic
• Business Broadband Enhanced 

You can click here to submit a query. You can also email us: billqueries@eirevo.ie or call us 1800 374 374; we’re available Monday – Friday, 9am – 5.30pm.